Terms of Service

1. Who We Are

Northshore Highlights is a local advertising service operated by Kasra Irani in British Columbia, Canada. Website: northshorehighlights.ca. Contact: hello@northshorehighlights.ca or 778-847-7131.

2. Acceptance of Terms

By using our website, booking a spot, or making payment by invoice or Stripe payment link, you agree to these Terms and our Privacy Policy. This includes payments completed through Stripe hosted checkout and payment links.

3. Service Description

We provide ad placements on shared postcard campaigns distributed to homes in the North Shore area. Inventory is limited and may close once available spots are filled.

4. Definitions

Reserved Spot means a spot held for your business after we confirm your category placement by email or text, or after we receive your payment and mark the spot claimed in our campaign system.

Production Started means campaign work has begun, including layout planning, artwork preparation, advertiser coordination, QR setup, or print production setup.

Finalized for Print means your ad proof is approved in writing, or your stated proof deadline passes without requested edits and the file is locked for print release.

5. Category Exclusivity

Each campaign allows one advertiser per industry or category. We determine category classification in our reasonable discretion to maintain exclusivity.

6. Pricing, Taxes, Deposits, and Final Payments

Pricing is as shown on your quote, invoice, or Stripe payment link. Taxes are calculated at checkout where applicable unless explicitly stated otherwise.

Some campaigns use staged payments (for example, deposit and final balance). If a staged schedule appears on your invoice or payment link, it forms part of your purchase terms.

Unless required by law, deposits are non-refundable once your spot is Reserved and Production Started.

Final payment must be completed before print release unless otherwise agreed in writing.

Payment confirmations and receipts may be delivered electronically, including through Stripe receipt emails and/or direct email from Northshore Highlights.

7. Creative Assets and Advertiser Compliance

You are responsible for providing accurate ad text, pricing, offers, logos, images, contact details, and website links by our deadlines.

You confirm submitted content is lawful and compliant with applicable advertising, consumer protection, trademark, copyright, and other legal requirements.

You confirm you own or hold rights to all submitted assets. We may reject, request edits to, or remove content that is unlawful, misleading, infringing, or inconsistent with campaign standards.

8. Proof Review and Approval

You are responsible for final proof approval before print, including checking business name, spelling, phone number, website URL, pricing, offer text, and QR code destination.

Approval may be express (written confirmation) or implied if you do not request changes before the communicated proof deadline.

After your ad is Finalized for Print, additional edits may be refused or may require additional charges and schedule changes.

9. Deadlines, Timing, and Delivery

Campaign and distribution timelines are estimates and can change due to production constraints, supplier delays, logistics, force majeure, or factors outside our reasonable control.

If required assets or approvals are late, we may reschedule your placement to a later run without liability for delay-related business impact.

10. Cancellations, Rescheduling, and Refunds

If you cancel before your spot is Reserved and before Production Started, we may issue a refund less non-recoverable payment processing fees or direct transaction costs.

If you cancel after your spot is Reserved but before Production Started, we may issue a partial refund less non-recoverable costs already incurred and payment processing fees.

After Production Started, after Finalized for Print, or when your category has been held for campaign placement, payments are non-refundable except where required by law.

If we cannot deliver a purchased placement for reasons within our control, our liability is limited to the amount you paid for the affected placement.

11. No Performance Guarantee

We provide ad placement and distribution services. We do not guarantee specific outcomes, including leads, revenue, scan volume, conversion rate, or business performance.

12. Chargebacks and Payment Disputes

Before filing a chargeback or formal payment dispute, you agree to contact us first at hello@northshorehighlights.ca or 778-847-7131 so we can attempt resolution in good faith, without limiting any rights you have under applicable law.

If a chargeback or dispute is filed, we may suspend campaign work and/or release of placement until the dispute is resolved.

13. Intellectual Property and Marketing Use

You retain ownership of your brand assets. You grant us a non-exclusive license to use submitted materials to produce, distribute, and promote your campaign placement and proof-of-work examples.

14. Electronic Communications Consent

You agree Northshore Highlights may contact you by email, phone, or text regarding inquiries, bookings, approvals, billing, fulfillment, and support.

15. Limitation of Liability

To the maximum extent permitted by law, Northshore Highlights is not liable for indirect, incidental, special, or consequential damages. Our total liability is limited to amounts paid by you for the specific affected service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law in British Columbia or Canada.

16. Governing Law

These Terms are governed by the laws of British Columbia and applicable federal laws of Canada.

17. Updates to Terms

We may update these Terms from time to time. Updates are effective when posted on this page with a revised date.