Privacy Policy
1. Who We Are
Northshore Highlights is operated by Kasra Irani in British Columbia, Canada. Website: northshorehighlights.ca. Contact: hello@northshorehighlights.ca or 778-847-7131.
2. Information We Collect
We collect information you provide directly, including your name, business name, email, phone number, inquiry details, ad content, and files submitted for artwork.
We may collect and store records of form submissions, email or text communications, and booking notes for campaign management and follow-up.
We may also collect technical data such as browser type, device information, IP address, and usage events necessary to keep the website secure and functional.
3. Stripe and Payment Information
When you pay through Stripe, Stripe processes payment information directly under Stripe's own privacy and security practices.
We receive transaction status, contact details, and limited billing information needed to confirm payment, provide receipts, manage bookings, and address disputes, but we do not store full payment card details.
4. How We Use Information
- Provide, manage, and fulfill campaign spot reservations.
- Communicate with you about claims, artwork, approvals, payments, timelines, and support.
- Send electronic payment confirmations and receipts.
- Improve service reliability, prevent abuse, and maintain security.
- Conduct sales follow-up regarding inquiries, open spots, and future campaigns.
- Comply with legal, tax, accounting, and contractual obligations.
5. Sharing and Service Providers
We do not sell your personal information. We share information only as needed with service providers that support operations, including:
- Stripe for payment processing and receipts.
- Supabase for database and storage infrastructure.
- Vercel for website hosting and delivery.
- Print and logistics partners only to the extent required to produce and distribute campaign materials.
6. Data Retention
We retain information for as long as needed to provide services, maintain operational records, and comply with legal obligations.
We may retain records required for tax, accounting, fraud prevention, payment reconciliation, and dispute resolution, and we may keep limited backup copies for security and recovery.
7. Communications
By using our service or submitting an inquiry, you agree we may contact you by email, phone, or text regarding bookings, approvals, billing, fulfillment, and customer support.
You can request that non-essential marketing communications stop at any time.
8. Security
We use reasonable administrative, technical, and operational safeguards to protect your information. No internet transmission or storage system can be guaranteed as completely secure.
9. Cookies and Analytics
We may use essential cookies or similar technologies to keep the website functioning, preserve session state, and improve reliability. If optional analytics tools are added later, this policy will be updated.
10. Cross-Border Processing
Our providers may process data in Canada, the United States, or other jurisdictions. By using our services, you understand your information may be processed outside your province or country.
11. Privacy Requests and Your Rights
You may request access to, correction of, or deletion of personal information, subject to legal and operational limitations.
To make a request, email hello@northshorehighlights.ca with the subject line "Privacy Request" and enough details to identify your record.
We aim to respond within 30 days, or sooner where required by applicable law.
12. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised date.